Attleboro, MA, October 25, 2010 – Supply New England has taken to the road with a new technical support vehicle that will offer on-site troubleshooting assistance to its valued contractor customers.
Branch 95, instantly recognizable by its dramatic fire and ice graphic wrap, is equipped to service contractors on the job site who are in need of specialized services which may require a specific tool or part. The vehicle is piloted by Nancy Imhoof, Supply New England’s HVAC Technical Services Advisor, who is highly skilled in all aspects of HVAC installation and service.
Affectionately known as “The Mom,” Nancy Imhoof is a graduate of New England Tech who previously worked for Gem Plumbing & Heating. A certified RACH tech, she is also a certified EPA Proctor offering refrigerant use training and certification. She has been actively supporting Supply New England’s customer base since June 2009 in order to assist their rapidly-growing HVAC business.
Nancy provides full service coverage to Supply New England’s customers within Southeastern Massachusetts, Rhode Island and Southern Connecticut. Branch 95 has many components and service tools, everything from a 3/8” copper fitting to a sophisticated combustion analyzer. She also offers refrigerant reclaim and recovery equipment.
“Our support van,” says Jason Reardon, Supply New England’s Vice President of Operations, “is a real demonstration of an activist approach to servicing our customers with full tech support. If we can help them with a missing tool or a part, or by solving a jobsite problem in real time, we’re helping contractors succeed at a higher level.”
Nancy and Branch 95 provide specialized training at all Supply New England branches as well as hands-on job site training. To meet with Nancy, stop by a local branch to schedule an appointment, or contact her via phone or email at 508-237-4072.
About Supply New England
Supply New England is one of New England’s largest heating, cooling and plumbing wholesalers, with fourteen branches in MA, RI and CT. The company also operates six retail Kitchen & Bath Galleries to assist kitchen designers and plumbing professionals. www.supplynewengland.com.